Comcast verified the statements in a tweet on its customer care account.
The outage seems to have begun around 1 PM ET. Some users reached intermittent or slow assistance, while others were incapable to access the web at all.
Level3 issued this declaration after resolving the problem: “On Monday, November 6th, our system experienced a service disorder affecting some customers with IP-based services. The disturbance was caused by a configuration error. We know how significant these services are to our customers. Our engineers were able to restore service within about 90 minutes.“
The site notes that the current reports of outages mostly worry internet connectivity, not television or phone service, and most start from areas like Mountain View, Denver, Portland, New York, Chicago, Seattle, Houston, San Francisco, the Bronx, and Minneapolis. Comcast, a major owner of NBCUniversal, does market in 40 states and the District of Columbia. The business has confirmed the results with its Xfinity internet service and says that it is striving on a fix.
The company just tweeted blaming the outage to an “external network issue.” We’ll proceed to update this post as more information becomes available.
There is no geographic center of the outage reports appear to be evenly ordered across major cities and rural areas. The problem obliges to be linked to internet services, not home phone or cable TV. That shows that the problem is likely something to do with Comcast’s back-end internet services, rather than a disorder of the physical cable infrastructure. Tests run by the concerned users show that it’s not a difficulty with the domain name server operation, which is often the culprit for internet-only service interruptions.